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At JMYS we strive to enhance our reputation with everyone we do business with. Buyers have many choices and complex decisions to make. We focus on keeping the purchase process organized, friendly and fun. The strongest endorsement for our business is a happy customer and we work hard to exceed even the highest expectations.
Buying a boat can be a complicated blend of emotions and logic and it is vital to select a broker who will not only be your advocate, but serve as a reliable partner throughout the entire purchase process and well after the closing. Often times many years go by from initial introductions to closing the deal. We never push and try to always be available. Regular communications with timely follow up and even stronger follow through are some of the traits that set us apart.
We believe that trustworthy, ethical business practices along with solid product knowledge and on-the-water experience are essential characteristics of a professional yacht broker. The relationships we create with our customers most often evolve into lasting friendships. We educate and inform as we guide you along the way. Our favorite stage is the hands-on training with check lists and procedures that we provide to new owners in order to insure our clients are competent with systems operations and comfortable when they take off on their own.
A satisfied customer is our number one priority and we know our success is directly tied to our clients’ happiness. Customer support and loyalty is our most valued asset. We are proud and privileged to have helped so many clients realize their cruising goals. Everyone has a story to tell and we think our clients say it best…
I would like to offer our appreciation and thanks to Mr. Jeffrey Merrill for the excellent service he has given us.
It started with us considering a used 2007 40’ Nordhavn in San Diego, to finally purchasing Nordhavn 43 hull 38 now known as Nora’s Ark.
Jeff’s knowledge of the Nordhavn product is without a doubt, second to none.
Jeff explained in great detail to us the options that were available. He explained to us several conceptual changes that other owners did to modify their vessels. He accomplished this with exceptional communication skills aided with pictures on CD’s and through e-mail.
He made us aware of these facts in a timely manner which gave us the opportunity to add extras, not only niceties, but also safety items to our vessel in the production stage that would have been difficult or even impossible after the fact.
Jeff walked us through the boat while it was still in Seattle, prior to the delivery, from stem to stern pointing out every detail to Nora and myself. This was critical for me, since there are some areas that my access is limited. So Nora has to have hands-on knowledge, especially in these areas. Jeff’s thoroughness accomplished this for us.
We cannot say enough good things about Jeff, his knowledge and enthusiasm about this product way beyond reproach.
Jeffrey Merrill is a gentleman, a professional and I believe a rue asset to any organization.
Because of Jeff’s efforts I will certainly recommend Nordhavn and Jeff to all of my associates.
Your impeccable ethics will have won you many loyal customers over the years, Penny & I are fortunate to be included. We also consider you and your family as friends – the ultimate in a business relationship! We wish you the ultimate success in your new venture & we will continue to refer potential clients to you.
Dear Dan and Jim:
My wife and I recently purchased a used Nordhavn 43 through your boat brokerage office with Jeff Merrill as the sales rep for both the buyers (us) and seller. I wanted to let you know that we were very pleased and impressed with Jeff’s integrity, energy and dedication to all parties. He expended a tremendous amount of personal time and energy to get all aspects of the deal accomplished. Of special note when the seller couldn’t find time to pilot the boat to the yard for haul out, Jeff and his wife took the boat from Long Beach to Newport Beach to get the haul out done so the survey could be completed on schedule.
We found Jeff to be very open and honest with us and was very helpful every step along the way. He kept us well informed and made sure we understood the schedule for our activities and understood the process.
I know most of what I mentioned above is considered part of his job, but my wife and I wanted to express that he did what he was supposed to do very well, and did it without being a “pushy salesman” and did it while at the same time showing great integrity, openness and honesty. We would not hesitate to steer anyone is his direction in the future.
To anyone looking to purchase a Yacht,
This is a letter to endorse my Boat Broker Jeff Merrill. In November 2012, Jeff helped me locate, inspect, negotiate and purchase my 2005 Selene 55 Yacht. I have purchased many “high dollar” “high ticket” things in my life and I would like to say that I have NEVER experienced the professionalism, knowledge and expertise that Jeff has given me throughout the entire process. Not only did Jeff find me the perfect boat for my needs at the price I wanted to pay but he protected me from numerous mistakes and potential problems that would have been easy for a boat Buyer to make.
If I was ever to purchase another Yacht or had a friend or family member looking to do the same, I would ONLY consider recommending and using Mr. Merrill as your boat broker, he has made the entire experience fun, painless, enjoyable and has gone over and above the call of duty.
Kathy & I first met Jeff Merrill at the Nordhavn Commissioning Center when we drove from Virginia to Dana Point, CA to take delivery of our new Nordhavn 55 M/V ALWAYS FRIDAY. Jeff immediately and consistently demonstrated both his warm, cheerful personality and his very impressive knowledge of the trawler experience over the four weeks of commissioning of our new boat. He dedicated untold hours, both at the dock and at sea, in order to insure that we had an impressive command of the boat’s many systems that would be necessary to safely take our new boat over the 15-20,000 NM voyage that we had planned and studied for the preceding three years.By the day that we left Dana Point for Alaska, we were both very comfortable that we could handle any unexpected event that might come our way when we were far from civilization.Over the next fourteen months at sea, the boat performed beautifully, and the few times that mechanical, plumbing or electrical gremlins raised their heads, our knowledge gained from Jeff’s efforts proved perfectly adequate to take us safely from California to Alaska, then home to Virginia through the Panama Canal with stops in South America, the Caymans and multiple ports on the Atlantic seaboard.Many were the times when we recognized the value of Jeff’s extensive knowledge of the passage maker experience, as well as his dedication to the owners’ safety and enjoyment of the cruising experience.When the time came to sadly return to land based reality, Jeff was our choice to market the boat. Our confidence was rewarded by the sale of ALWAYS FRIDAY to another that sought the adventures at sea that we had enjoyed.Kathy & I can enthusiastically endorse Jeff as an extremely competent and effective professional broker who reflects the highest levels of ethics, honesty and integrity.If you seek Jeff’s advice on any aspect of passage maker yachts or coastal trawlers, you will not regret the experience!In fact, I am very sure that you will find that Jeff enhances every aspect of this great adventure!
Buddy & Kathy Bethea
WM Bethea MDM/V ALWAYS FRIDAY NORDHAVN 55/21
While researching Trawlers that would fit my idea of a dream boat, I also did a lot of research on boat brokers. One name that constantly popped up in glowing reviews was Jeff Merrill. When the time rolled around to look at a Nordhavn trawler, Jeff was the first person I contacted and I could not be more pleased with that choice. Jeff did a great job during the purchase of my boat, providing outstanding documentation and photos of every nook and cranny on Sea Eagle. He also perfectly balanced the jobs of representing the seller and the buyer with the utmost honesty and professionalism. If you’re ever in the market for a Nordhavn or similar trawler, Jeff is the guy to talk to. His service before, during and after the sale have been awesome!