We just wanted to write to you and let you know what a great experience we had buying our second Nordhavn. Our first Nordhavn was 57-39 which we had built and called “Senjero”. We sold her in 2010 and now we love our Nordhavn 55, (55-05) which we have named, “Insignia”.
We stopped in the Nordhavn offices for a few days after completing a 1200 mile non-stop delivery from Seattle to Dana Point. The boat is now in Ensenada so we can participate in our third FUBAR.
The reason for this email is to let you know how professional and helpful everyone at Nordhavn has been from the receptionist to the rest of the staff when we visited the Nordhavn offices in both Dana Point and Seattle. We really appreciated it!
And, most importantly, we wanted to let you know what a great job Jeff Merrill did in representing us. As background, when we listed our 57 Senjero for sale through Nordhavn, we had a great experience working with Jeff, as we sold the boat quickly at very near our asking price. Jeff did a great job in all our negotiations.
We always knew there’d be at least one more Nordhavn in our future and we kept in regular contact with Jeff who we felt was not just our sales rep but a friend.
Jeff arranged for us to see our current boat in Seattle with Don Kohlmann since Jeff was on vacation. We loved the boat and asked Jeff to help us prepare an offer. Jeff was very clear that he had a dual obligation in representing us and the sellers. We worked out an offer and after a little negotiation, it was accepted. Buyer, seller and broker all came together to make the sale happen.
We then flew up with Jeff to Seattle for 3 days for the sea trial/survey on short notice. Jeff’s product knowledge and salesmanship helped seal the deal and he was so thorough and organized keeping everyone involved via email and phone calls, to-do lists, reference numbers, as to all the steps needed to complete the sale. We were all under an incredible time crunch, and if it wasn’t for Jeff’s thoroughness, things may not have been completed in a timely manner.
But the most important part for us was that Jeff said he would help us take the boat from Seattle to Dana Point to help us learn the systems of the boat while underway. This was an incredible offer since this boat was new to us and we needed to get it to Mexico so we could prepare it for the FUBAR. Jeff helped us with learning all the boat’s systems and engine room checks. And even though we had experience with Nordhavn’s in the past, the training and insights from Jeff gave us confidence to operate our 55.
We are very appreciative of Jeff and we will highly recommend him to our friends and anyone looking at Nordhavns. We are happy to be Nordhavn owners again!
Neil & Elaine Williamson – Nordhavn 55 – Insignia